tak11 Privacy Policy

When you register an account on the tak11 Platform, use our services, or interact with our customer support team, tak11 collects certain categories of personal data. This section describes each category, the specific data points within it, and the context in which that data is collected. tak11 collects only what is necessary to deliver a secure, compliant, and well-functioning service to players based in Bangladesh.

Registration and identity data — When you create a tak11 account, we collect your full legal name, date of birth, Bangladesh National Identity Card (NID) number or passport number, residential address (including division, district, and upazila), a valid Bangladesh mobile number, and an email address. This data is required to verify that you are at least 18 years of age, confirm your identity for KYC compliance, and maintain the security of your account.

Financial and transaction data — To process deposits and withdrawals, tak11 collects the mobile numbers registered with your bKash, Nagad, Rocket, or Upay accounts, your bank account details where bank transfer is selected, and transaction reference numbers generated by your payment provider. We do not store full card numbers. Visa and Mastercard transactions are processed through PCI-DSS-compliant payment gateways, and card data is handled entirely by those gateways — tak11 receives only a tokenised reference.

Technical and usage data — When you access the tak11 Platform, our servers automatically log your IP address, browser type and version, operating system, device type, referring URL, pages visited within the Platform, time and duration of each session, and clickstream data. This data is used for fraud prevention, security monitoring, and Platform performance analysis.

Communications data — When you contact tak11 support via live chat, email, or any other channel, we retain a record of that communication including the content of messages and the date and time of correspondence. This helps us resolve disputes, improve service quality, and maintain an audit trail.

tak11 processes your personal data only for defined, lawful purposes. We do not use your data for any purpose beyond those described below without first obtaining your explicit consent or as otherwise required by applicable law. The following are the primary purposes for which tak11 processes personal data collected from Bangladesh players.

• Account management: Creating, verifying, and maintaining your tak11 account, including enforcing the one-account-per-player policy and managing account security.
• Identity verification (KYC): Confirming that you meet the 18+ age requirement and verifying your identity before processing withdrawal requests, as required by our anti-money laundering obligations.
• Transaction processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and maintaining an accurate record of all financial activity on your account.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, and other prohibited conduct that may harm the Platform or other players.
• Responsible gaming: Monitoring betting behaviour to identify signs of problem gambling and, where appropriate, intervening with responsible gaming tools such as deposit limits or self-exclusion.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality and responsiveness of our support team.
• Service improvement: Analysing anonymised, aggregated usage data to improve Platform features, navigation, game performance, and overall user experience.
• Promotional communications: Where you have opted in to marketing, sending you relevant promotions, bonus offers, and event notifications (such as BPL or IPL season promotions). You may unsubscribe at any time via your account settings.

tak11 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data with third parties only to the extent necessary to operate the Platform, fulfill our legal obligations, or protect the interests and safety of our players and the wider public. All third-party service providers engaged by tak11 are contractually bound to process your data securely, in accordance with applicable data protection standards, and only for the specific purpose for which they were engaged.

The following categories of third parties may receive limited, purpose-restricted access to your personal data:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing partners receive only the data required to execute and verify your transactions. They operate under their own privacy policies and security frameworks.
• Identity verification providers: Where required for KYC compliance, your identity documents may be processed by a third-party verification service. These providers are bound by strict confidentiality and data security obligations.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Ezugi may receive a player reference identifier (not your full identity data) to facilitate game session management and fair-play auditing.
• Fraud prevention and analytics platforms: Anonymised or pseudonymised technical data (IP address, device fingerprint) may be shared with fraud-detection services to protect the Platform from abuse.
• Law enforcement and regulators: tak11 will disclose personal data to competent authorities where required to do so by law, court order, or in response to a lawful regulatory request. We do not disclose data to authorities beyond what is legally required.

The tak11 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to keep you securely logged in to your account, and to collect anonymous usage data that helps us improve the player experience. This section explains the types of cookies we use, why we use them, and how you can manage your cookie preferences.

A cookie is a small text file placed on your device by a website you visit. Cookies are widely used across the internet to make websites work more efficiently, to remember user preferences, and to provide website operators with information about how their platform is being used. tak11 uses first-party cookies (set by tak11 directly) and, to a strictly limited extent, third-party cookies (set by service providers acting on tak11's behalf).

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that disabling strictly necessary or security cookies will impair your ability to use the tak11 Platform effectively, including your ability to log in to your account. For more information on managing cookies in your specific browser, refer to your browser's help documentation.

tak11 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our Terms & Conditions. When personal data is no longer required for any of these purposes, tak11 will securely delete or irreversibly anonymise it.

• Active account data is retained for as long as your tak11 account remains open and active, plus a defined period after account closure to comply with record-keeping obligations.
• Transaction records — including deposit and withdrawal history — are retained for a minimum of five years following the date of the transaction to satisfy financial compliance requirements.
• KYC and identity documents are retained for the duration of the account relationship and for a period of five years following account closure or the date of the last transaction, whichever is later.
• Support communications are retained for three years from the date of the last correspondence in a support thread, unless the thread relates to an ongoing dispute or regulatory matter.
• Technical log data (server logs, IP records, session data) is retained for a maximum of 12 months and then automatically purged unless flagged for investigation.
• Anonymised analytics data (from which no individual can be identified) may be retained indefinitely for Platform improvement purposes.

All personal data held by tak11 is stored on secure servers. Access to stored personal data is restricted to tak11 staff and authorised service providers on a strict need-to-know basis. tak11 applies role-based access controls, two-factor authentication for staff system access, and regular security audits to protect data stored on its systems.

Protecting your personal and financial data is one of tak11's highest operational priorities. We implement a layered approach to data security, combining technical controls, organisational policies, and ongoing staff training to minimise the risk of unauthorised access, accidental loss, or disclosure of your personal data.

• 256-bit SSL/TLS encryption is applied to all data transmitted between your device and the tak11 Platform. Our SSL certificate is maintained and renewed on a continuous basis.
• Password hashing: Account passwords are never stored in plain text. tak11 uses industry-standard one-way hashing algorithms to store password data, ensuring that even tak11 staff cannot view your password.
• Two-factor authentication (2FA) is available for all tak11 accounts and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised access to your account even if your password is compromised.
• Fraud monitoring systems operate continuously on the Platform, analysing login patterns, transaction behaviour, and device fingerprints to detect suspicious activity in real time.
• Access controls: tak11 staff access to player data is strictly limited by role. No single staff member has unrestricted access to all categories of player data. All staff access is logged and regularly audited.
• Incident response: In the event of a data security incident that affects your personal data, tak11 will notify affected users promptly and take all necessary remediation steps to contain and address the incident.

As a tak11 player, you hold specific rights with respect to the personal data we hold about you. tak11 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact the tak11 support team via live chat or by writing to [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.

tak11 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made to this Policy, tak11 will notify registered users via the email address on file with their account at least 7 days prior to the changes taking effect. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

Continued use of the tak11 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data tak11 holds about you, please contact our data support team using the details below. All privacy-related correspondence is treated confidentially and handled by dedicated staff.

This Privacy Policy is governed by and construed in accordance with applicable data protection and privacy law. If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. This Policy constitutes the complete statement of tak11's data protection practices with respect to the tak11 Platform and supersedes any prior privacy notices or statements published in relation to the Platform.